Privacy Policy

By accessing our website, submitting a quote request, booking a package, or otherwise providing personal information to us, you acknowledge that you have read and understood this Policy.

1. Information We Collect

1.1 Information You Provide

We collect personal information that you voluntarily provide when you use our services, including:

Contact Information: Names of both partners, email address, phone number, and mailing address when you submit a quote request, book a package, or contact us.

Elopement Details: Preferred date, location, guest count, package selection, budget range, special requests, and ceremony preferences provided through our venue finder form or during planning.

Payment Information: Billing address, credit card or bank account details for processing payments. Payment processing is handled by our third-party payment processors; we do not store complete payment card numbers on our systems.

Communications: The contents of emails, phone calls, and messages you exchange with our team during the planning process.

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information including your IP address, browser type, device type, operating system, pages visited, time spent on pages, referring URL, and general geographic location based on IP address.

2. How We Use Your Information

We use the personal information we collect to:

Provide Our Services: Process your quote requests, coordinate your elopement package, match you with vendors, communicate with you about your booking, and deliver the services you have purchased.

Process Payments: Charge for packages, process refunds, send invoices, and maintain financial records as required by law.

Communicate With You: Send booking confirmations, planning updates, vendor introductions, timeline reminders, and respond to your inquiries.

Improve Our Services: Analyze how our website and services are used, identify trends, and improve the quality of our offerings.

Marketing: With your consent, send you information about new packages, destinations, promotions, and elopement inspiration. You may opt out at any time by clicking "unsubscribe" in any marketing email or by contacting us.

3. How We Share Your Information

3.1 With Vendors

To coordinate your elopement, we share relevant information with the vendors assigned to your booking, including your names, ceremony date, location, and any special requests. Vendors include photographers, officiants, florists, hair and makeup artists, videographers, and musicians. Each vendor is contractually required to use your information only for the purpose of providing services for your elopement.

3.2 With Service Providers

We share personal information with third-party service providers who help us operate our business, including payment processors, email service providers, cloud hosting providers, and analytics tools. These providers are contractually obligated to protect your information and use it only as directed by us.

3.3 For Legal Purposes

We may disclose personal information if required by law, subpoena, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity. We will notify you before your information becomes subject to a different privacy policy.

We do not sell your personal information to third parties for monetary consideration.

4. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.

Correction: Request that we correct inaccurate or incomplete information.

Deletion: Request that we delete your personal information, subject to legal retention requirements.

Opt-Out: Opt out of marketing communications at any time.

Portability: Request your personal information in a structured, commonly used format.

To exercise any of these rights, contact us at privacy@elopme.com. We will respond within 30 days or as required by applicable law.

5. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our content. We use:

Essential Cookies: Required for the website to function properly. Cannot be disabled.

Analytics Cookies: Help us understand how visitors use our site. We use Google Analytics for this purpose.

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit (TLS/SSL), access controls, secure cloud infrastructure, and regular security monitoring. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected. Booking and planning records are retained for 3 years following your ceremony date. Payment records are retained for 7 years to comply with tax laws. Marketing preferences are retained until you opt out or request deletion.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a person under 18, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated Policy on our website with a new "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Policy.

10. Contact Information

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.