Service Agreement

I. Definitions

• "Client" means the person(s) or party(ies) who retain ElopMe to provide elopement planning, coordination, and related services for the Ceremony.
• "Company" means Promaster.io, doing business as ElopMe, and all duly authorized agents, contractors, and vendors engaged by Company to deliver services.
• "Ceremony" means the elopement ceremony, associated photo/video sessions, and any other events specifically identified by Client in the accepted quote.
• "Quote" means the written price estimate and service description provided by Company and accepted by Client.
• "Deliverables" means all photos, videos, and other media produced by Company or its vendors as part of the selected package.

II. Ceremony Planning & Coordination

Client is required to finalize and confirm all ceremony details with Company no later than fourteen (14) days before the ceremony date. Company will provide Client with a detailed ceremony plan via email, which Client must review, amend if necessary, and approve promptly.

In instances where specific details cannot be provided by the deadline, Client must submit the most accurate information available. Failure to supply essential information by the specified deadline may result in Company's inability to guarantee full coverage or service delivery as planned.

Company will endeavor to fulfill all Client requests; however, Client acknowledges that due to the nature of live events, not all requests may be feasible. Company shall not be liable for the omission of specific moments or details that were not included in the finalized ceremony plan or were impractical due to ceremony dynamics.

Should Client desire additional services or extended coverage on the ceremony day, such additions must be arranged in advance and are subject to Company's and vendor availability. Additional services will be quoted separately at Company's then-current rates, billed in full-hour increments, and must be confirmed in writing.

Client may submit a shot list, editing preferences, style references, or music selections prior to the ceremony. If no preferences are submitted, Company and vendors will exercise professional creative judgment. Any preference forms or shot lists must be submitted no later than the ceremony date; submissions received after the ceremony date will not be accepted.

III. Payment Policy

Deposit: A deposit of fifty percent (50%) of the total quoted price is required to secure the ceremony date and initiate planning. This deposit must be paid upon acceptance of the quote.

Final Payment: The remaining balance is due and payable no later than thirty (30) days before the ceremony date. If the ceremony is booked within thirty (30) days, the full balance is due at the time of booking. Regardless of any installment payment plan, the full balance must be settled no later than thirty (30) days before the ceremony.

Accepted Payment Methods: Company accepts Zelle (no processing fee), ACH bank transfers (no processing fee), Afterpay (0-interest installments, no processing fee), and credit/debit cards (4% processing fee applies). All payments are processed securely. All prices are quoted in United States dollars.

Late Payments: If Client fails to make timely payment within three (3) days after receipt of Company's invoice, Client shall be charged a late fee of $50.00 plus interest at a rate of 1.5% per month (18% per annum) on the unpaid balance, the maximum rate permitted under Florida law (Fla. Stat. 687.02). Company reserves the right to withhold or suspend any or all scheduled services until the outstanding balance is paid in full.

Taxes & Fees: Ceremony venue permit fees, Florida marriage license filing fees, and vendor gratuities are not included in any package price and are the sole responsibility of Client.

IV. Cancellation & Refund Policy

Client-Initiated Cancellation

• 60+ days before ceremony: The initial deposit is forfeited as liquidated damages. No additional charges apply.
• 30-59 days before ceremony: Fifty percent (50%) of the total package price is forfeited, which includes the deposit plus any additional balance owed up to that amount.
• Less than 30 days: The full package price is non-refundable due to vendor commitments and non-recoverable costs already incurred.

The parties agree that the deposit and any forfeited amounts constitute liquidated damages, and not a penalty, reflecting a reasonable pre-estimate of the costs and losses Company will incur from the cancellation, which are difficult to calculate with certainty. All cancellation requests must be submitted in writing to hello@elopme.com.

Partial Cancellation: If Client elects to cancel one or more individual services, the portion of the deposit attributable to the canceled service(s) becomes non-refundable. Client will receive a revised quote for the remaining services.

Company-Initiated Cancellation: In the rare event Company must cancel, Company will refund Client all payments made, including deposits, within fourteen (14) days of notification.

V. Rescheduling & Postponement

One (1) complimentary reschedule is permitted within six (6) months of the original ceremony date, subject to vendor and venue availability. Client must provide a new date at least fourteen (14) days before the original ceremony date.

Subsequent reschedules are subject to a coordination fee of $150.00 per occurrence to cover vendor rebooking and administrative costs.

Postponement vs. Cancellation: A postponement (rescheduling to a new date) is not a cancellation. All payments made transfer to the rescheduled date. If Client subsequently cancels the rescheduled ceremony, the cancellation policy in Section IV applies based on the distance from the rescheduled date, not the original date.

VI. Contingency & Backup Dates

Given the nature of outdoor ceremonies in Miami, Company strongly recommends that Client consider a contingency date. A contingency date is a backup date reserved in case the original ceremony date becomes unfeasible due to weather or other unforeseen circumstances.

Contingency dates may be reserved for an additional fee determined by Company at the time of booking, subject to vendor and venue availability. If the contingency date is not used, the contingency fee is non-refundable but may be applied as a credit toward additional services.

Client must rebook the ceremony within three hundred sixty-five (365) days of the original ceremony date to maintain the validity of their package. Failure to reschedule within this timeframe will result in forfeiture of all payments made.

VII. Venue Permits & Site Requirements

Client is solely responsible for paying any fees and obtaining any licenses, permits, or permissions required by any venue owner, property manager, or regulatory authority. Company will provide guidance on permit requirements and may coordinate permit applications on Client's behalf where expressly included in the selected package description.

Venue Closure: If a venue becomes unavailable due to circumstances beyond either party's control (e.g., emergency closure, construction, film production, government order), Company will make commercially reasonable efforts to secure an alternative location of comparable quality. If no suitable alternative is available, the parties may reschedule under Section V or invoke the Force Majeure provisions in Section XXI.

Accessibility: Client is responsible for verifying that the selected venue meets the accessibility needs of all attendees. Company will provide information about venue accessibility upon request but does not guarantee ADA compliance or accessibility at any specific venue.

VIII. Ceremony Day Services

Vendor Coordination: All vendors engaged by Company are independent contractors and are not employees or agents of Company. In the unlikely event a booked vendor becomes unavailable, Company will provide a qualified replacement at no additional cost. Company reserves the right to assign associate or backup operators to work alongside or in place of lead vendors, provided the quality of deliverables is maintained.

Coverage Hours: Coverage hours included in the package are consecutive and begin at the scheduled start time, regardless of Client's arrival. Coverage hours include vendor setup, breakdown, transportation between locations, and breaks. When multiple vendors are assigned, their coverage hours run concurrently from the scheduled start time unless otherwise specified in writing. If Client is late, vendors will remain on-site for the duration of the contracted coverage period measured from the original start time. Company is not responsible for Client's travel delays or failure to arrive on time.

Quality Disclaimers: Company does not guarantee audio quality, lighting conditions, or background aesthetics at outdoor or public venues. Environmental factors including but not limited to wind, ambient noise, sun position, tides, humidity, and weather may affect the quality of photography, videography, and audio recordings. Company shall not be liable for poor-quality audio resulting from refusal to wear a microphone, or for dark, grainy, or otherwise impacted footage resulting from inadequate venue lighting or Client's refusal to allow supplemental lighting.

Safety: Company reserves the right to discontinue any service if conditions could place the safety of any vendor, operator, or equipment at risk, including but not limited to inclement weather, extreme temperatures, hazardous locations, or lightning. Client acknowledges that such discontinuation may result in reduced coverage, and Company shall not be liable for any missed moments resulting from safety-related service suspension.

Equipment & Decor: Any damage to Company-provided equipment or decor caused by Client, guests, or third parties shall be the financial responsibility of Client. Company will provide Client with documentation of any damage and repair or replacement costs, which Client agrees to pay within thirty (30) days of receipt of such documentation.

IX. Guest Conduct & Working Environment

Client is solely responsible for the conduct and behavior of all ceremony attendees, including but not limited to family members, guests, children, and any other individuals present at the ceremony.

Professional Working Environment: Client agrees to maintain a professional working environment that allows Company's vendors to perform their duties without interference. This includes but is not limited to:

• Ensuring guests do not physically obstruct, interfere with, or touch vendor equipment without permission
• Maintaining clear working space around equipment and shooting positions
• Preventing guests from intentionally or recklessly interfering with cameras, tripods, audio equipment, or other gear
• Supervising children to prevent contact with equipment or operators
• Ensuring guests cooperate with reasonable positioning, timing, and photography protocol requests from vendors

Service Suspension: Company reserves the right to temporarily suspend or permanently discontinue services if the safety of its vendors or equipment is compromised due to guest behavior, unsafe conditions, or persistent interference. Client acknowledges that such suspension may result in incomplete coverage, and Company shall not be liable for any missed moments or reduced deliverables resulting from such necessary safety measures.

Client Intervention: In the event of disruptive behavior, equipment interference, or safety concerns, Company's vendors will notify Client immediately. Client agrees to take immediate corrective action. Failure to adequately address such issues after notification may result in service suspension as outlined above.

Minors: Client is responsible for the supervision and safety of all minor attendees at all times. Company's vendors are not responsible for childcare, supervision of minors, or any injuries to minors.

X. Parking & Meal Arrangements

For packages exceeding four (4) hours of on-site coverage, Client shall provide a meal for each vendor or permit a fifteen (15)-minute meal break every four (4) hours. If a meal is not provided and vendors must arrange their own, a $50.00 meal fee per vendor will be added to the final invoice.

Client is responsible for communicating parking arrangements for all ceremony locations to Company at least five (5) days before the ceremony. Any parking expenses incurred by vendors at the ceremony site will be invoiced to Client. Company shall not be liable for any arrival or coverage delays related to lack of adequate parking arrangements.

XI. Photography & Videography

Delivery: Delivery timelines vary by package and are specified in your quote. Standard delivery estimates are approximately two (2) to three (3) weeks for photographs and five (5) to eight (8) weeks for video, measured from the business day following the ceremony. These timelines are estimates and may vary depending on season, volume, and complexity. Company is not responsible for delays caused by vendor editing processes but will use commercially reasonable efforts to ensure timely delivery.

Photo Counts: The number of edited images specified in each package represents minimum guaranteed deliverables. Actual counts may exceed the stated minimums.

Editing & Creative Authority: All images and videos are professionally edited according to Company's and the assigned vendor's artistic style. Company and assigned vendors retain full creative authority over the editing style, color grading, composition, and selection of final deliverables. Client acknowledges that the artistic style reflected in Company's portfolio is representative of the style that will be applied.

Revisions: One (1) round of minor revisions (up to fifteen (15) adjustments) may be requested within fifteen (15) days of gallery delivery at no additional charge. Revisions do not include changes to background music or artistic style. If Client does not submit revision requests within fifteen (15) days of gallery delivery, the gallery is deemed accepted and finalized.

Additional Editing: Retouching and enhancements beyond the included revision round, including but not limited to advanced color correction, skin retouching, and compositing, are billed at $25.00 per image. Additional creative or discretionary editing work beyond standard revisions will be quoted at $100.00 per hour. Payment is required before commencement of additional work.

Gallery Access: Galleries are available for download for six (6) months from delivery. Client is strongly advised to download and create a backup of all delivered media promptly upon receiving the final gallery.

Raw Files: Raw, unedited files are not included in any package and remain the property of Company. Raw files may be available for purchase at Company's then-current rates, subject to vendor consent. If purchased, raw files will be delivered within six (6) weeks and must be downloaded within fifteen (15) days of delivery notification.

XII. Drone & Aerial Coverage

For packages that include drone or aerial videography, the following terms apply:

Availability: Drone operations are subject to Federal Aviation Administration (FAA) regulations, local ordinances, weather conditions, venue restrictions, and the operator's professional judgment regarding safety. Company does not guarantee that drone footage will be captured at any specific venue or ceremony. The inability to capture drone footage shall not constitute a breach of this Agreement and shall not entitle Client to a refund of any portion of the package price.

Simultaneous Coverage: Company may be unable to provide simultaneous aerial and ground coverage of a singular moment unless a dedicated drone operator is specifically engaged. The availability of a dedicated drone operator is subject to availability at the time of booking.

Permits & Restrictions: Client is solely responsible for obtaining any permits, consents, or clearances required for drone operations at the ceremony venue. Company will provide guidance on drone permit requirements upon request. Drone operations may be restricted or prohibited at certain locations due to regulations that were not known at the time of booking; Company reserves the right to modify or suspend drone use if conditions make it unsafe, illegal, or impractical.

Setup Requirements: Drone operations may require additional setup time, safety zones, or restricted areas. Client agrees to accommodate these requirements and assist in communicating any necessary restrictions to ceremony attendees.

Liability: Company maintains appropriate insurance for drone operations. In no circumstance will Company be liable, except in cases of gross negligence or intentional misconduct directly attributed to Company or its agents, for any damages or physical injury resulting from the operation of drone or aerial equipment at the ceremony. Client hereby releases Company and accepts full liability, and furthermore shall hold harmless and indemnify Company if any damages or physical injury occur through no fault of Company or its agents.

Equipment Requests: Any specific drone or aerial equipment requests must be made in writing at least thirty (30) days prior to the ceremony. Alternative equipment of similar capability may be substituted at Company's discretion.

XIII. Copyrights & Media Usage

All original photos, videos, and creative works produced by Company or its vendors remain the intellectual property of Company and the respective vendors. Company grants Client a non-exclusive, non-transferable, perpetual license to use all delivered media for personal, non-commercial purposes. Client shall not sublicense, sell, or commercially distribute any delivered media without Company's prior written consent.

By accepting a quote, Client grants Company a non-exclusive, royalty-free license to use images and video from the ceremony for marketing, portfolio, social media, and promotional purposes. Client may opt out by notifying Company in writing at least seven (7) days before the ceremony date.

Music Licensing: For packages including background music, Company provides a curated playlist using licensed music. If Client requests specific songs for the ceremony or video editing, Client is solely responsible for ensuring appropriate licensing for any publicly performed or recorded music. Client shall reimburse Company for any costs or expenses, including legal fees, incurred as a result of copyright violations caused by Client's music selections.

XIV. Raw Files & Media Storage

Gallery Availability: Client's photo and/or video galleries will be available for download for six (6) months from the date of delivery. Client is strongly advised to download and back up all media promptly.

No Storage Obligation: Company is not obligated to store Client's media beyond the six (6)-month availability period. After expiration, Company may delete all files without notice. Client acknowledges and accepts that failure to download media within this timeframe may result in permanent loss.

Gallery Reinstatement: Should Client require access to media files beyond the initial six (6)-month period, reinstatement may be available subject to file availability and a reinstatement fee, the amount of which will be provided upon request.

Extended Storage: Extended storage options for up to three (3) years may be available for an additional fee. Details and pricing will be provided upon request.

XV. Exclusive Coverage & Third-Party Creators

During Company's contracted coverage period, Client agrees not to engage additional professional photographers or videographers without Company's prior written consent. Family and friends may photograph the ceremony with personal devices as long as they do not interfere with Company's vendors or obstruct planned shots. Company is not responsible for interference caused by unauthorized professional photographers or videographers.

If Client intends to have social media content creators, influencers, event planner documentation staff, or personal videographers present at the ceremony, Client must notify Company at least seven (7) days in advance. Company reserves the right to establish boundaries regarding these individuals' positioning and timing to prevent interference with contracted services. Should any third-party creator's actions materially interfere with Company's ability to provide services, Company reserves the right to require immediate cessation of the interfering activity, temporarily suspend coverage until the interference is resolved, or document such interference and any resulting impact on deliverables.

XVI. Food, Beverage & Allergens

For packages that include food items (e.g., styled food table, charcuterie, fruit platter), Client must notify Company of any known allergies or dietary restrictions for attendees at least fourteen (14) days before the ceremony. Company will make reasonable accommodations but does not guarantee an allergen-free environment. Company is not liable for allergic reactions or adverse health effects related to food items.

Alcoholic Beverages: Champagne or other alcoholic beverages provided as part of the package are intended for legal-age adults only. Client is solely responsible for ensuring that no minors consume alcoholic beverages and for the conduct and safety of any intoxicated attendees. Company is not liable for any incidents, injuries, or property damage arising from alcohol consumption at the ceremony.

XVII. Marriage License

Company provides guidance on the marriage license process but does not guarantee issuance, acceptance, or processing of any marriage license. Client is solely responsible for meeting all legal requirements for marriage under Florida law (Fla. Stat. Ch. 741), including proper identification, dissolution of any prior marriages, timely application, and compliance with the sixty (60)-day validity period of Florida marriage licenses.

Company is not liable if a marriage license is denied, expires before the ceremony, or is not properly filed by the officiant. If the assigned officiant fails to file the signed marriage license, Company will use commercially reasonable efforts to remedy the situation but shall not be liable for delays, additional filing fees, or any legal consequences arising from the failure to file. All officiants coordinated by Company are registered to perform marriages pursuant to Fla. Stat. 741.07.

XVIII. Pets & Animals

Client is solely responsible for any animals brought to the ceremony, including compliance with venue pet policies, leashing requirements, and cleanup. Client assumes full liability for any damage, injury, or disruption caused by any animal at the ceremony. Company is not liable for any incidents involving animals, and vendors are not required to interact with or accommodate animals beyond reasonable efforts.

XIX. Indemnification

Client shall indemnify, defend, and hold harmless Company, its subsidiaries, affiliates, employees, agents, contractors, and vendors from and against any and all claims, actions, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising out of or caused by: (a) any breach of Client's obligations under this Agreement; (b) the conduct of Client or Client's guests; (c) Client's failure to obtain required permits; (d) any third-party claims related to Client's use of delivered media; (e) any injuries or damages caused by animals brought by Client; or (f) any claims arising from Client's failure to comply with applicable laws, including marriage licensing requirements.

XX. Liability & Disclaimers

Company's total liability shall not exceed the total amount paid by Client under the accepted quote. In no event shall either party be liable to the other for any consequential, incidental, indirect, special, punitive, or exemplary damages, including without limitation lost profits, business, or goodwill.

Company shall not be liable for any mechanical, technical, or otherwise uncontrollable circumstances that affect the quality or delivery of services, or for any accidents or injuries not directly caused by the gross negligence of Company.

Right to Cure: If Client is dissatisfied with any deliverable, Client must notify Company in writing within fifteen (15) days of delivery. Company shall have thirty (30) days to cure the deficiency before Client may pursue any remedy under this Agreement or at law.

Medical Emergencies: Company does not provide medical services. In the event of a medical emergency, vendors will call emergency services but are not required to provide first aid or medical assistance. Client acknowledges the physical demands of outdoor ceremonies in tropical climates and is responsible for ensuring adequate hydration, shade, and medical preparedness for all attendees.

Day-Of Additions: Any additional services requested on the day of the ceremony are subject to vendor availability and will be invoiced at Company's then-current rates. Client must authorize any day-of additions in writing (including text message or email) before services are rendered. Company is not liable for the unavailability of last-minute additions.

XXI. Insurance

Company maintains general liability insurance for its operations, including coverage for drone operations where applicable. Client is strongly encouraged to obtain event insurance to cover risks including but not limited to weather cancellation, property damage, personal injury, and vendor non-performance. Company is not responsible for losses that would have been covered by Client's event insurance.

XXII. Force Majeure

In the event of circumstances beyond either party's reasonable control (including but not limited to severe weather, hurricanes, tropical storms, government restrictions, natural disasters, public health emergencies, pandemics, acts of terrorism, or civil unrest), Company will offer Client the option of rescheduling within twelve (12) months at no additional cost, or a refund of all payments minus any non-recoverable vendor costs already incurred. Neither party shall be liable to the other for failure or delay in performance caused by force majeure events.

XXIII. Non-Disparagement

Client and Company agree not to make or publish any statements that are knowingly false or made with reckless disregard for the truth that disparage, defame, or cast in a negative light the other party, its services, employees, or reputation.

Nothing in this section shall be construed to prohibit either party from: (a) providing truthful, factual reviews on public platforms; (b) filing complaints with government agencies or consumer protection organizations; or (c) exercising any rights protected under applicable consumer protection laws, including the Consumer Review Fairness Act (15 U.S.C. 45b) and the Florida Anti-SLAPP statute (Fla. Stat. 768.295).

XXIV. Non-Solicitation

For a period of one (1) year following the ceremony date, Client agrees not to directly solicit, engage, or hire any vendor, contractor, or employee of Company whom Client was introduced to through Company's services, for services substantially similar to those provided under this Agreement, without Company's prior written consent. In the event of a breach of this provision, Company reserves the right to seek injunctive relief and monetary damages, with all costs including reasonable attorney's fees borne by Client.

XXV. Confidentiality

Both parties agree to treat as confidential any non-public information exchanged during the planning process, including pricing, personal details, ceremony plans, and vendor arrangements, except as necessary to perform obligations under this Agreement or as required by law.

XXVI. Data Privacy & Security

Company will handle Client's personal data in accordance with its Privacy Policy, available at elopme.com/privacy. Company will notify Client within seventy-two (72) hours of discovering any unauthorized access to or disclosure of Client's personal data. Company does not sell or share Client's personal information with third parties except as necessary to deliver contracted services.

XXVII. Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable in any jurisdiction, such invalidity shall not affect any other provision or any other jurisdiction. The remaining provisions shall continue in full force and effect, and the invalid provision shall be reformed to the minimum extent necessary to make it enforceable.

XXVIII. Waiver

No waiver of any provision of this Agreement shall constitute a waiver of any other provision. No failure or delay by either party in exercising any right or remedy shall operate as a waiver thereof, nor shall any single or partial exercise of any right preclude any other or further exercise of the same or any other right.

XXIX. Assignment

Client may not assign or transfer this Agreement or any rights hereunder without Company's prior written consent. Company may assign this Agreement to a successor entity, affiliate, or acquirer without Client's consent, provided the assignee assumes all obligations hereunder.

Couple Disputes: If the individuals named in the booking cannot mutually agree on the disposition of the booking (e.g., due to relationship changes), Company will follow the instructions of the individual who originally made the deposit payment, unless ordered otherwise by a court of competent jurisdiction. Company reserves the right to cancel the booking and issue a refund per Section IV if it becomes aware of circumstances that raise safety concerns for any party.

XXX. Notices

All notices required or permitted under this Agreement shall be in writing and sent to the email address on file for the respective party. Notices are deemed received upon confirmed electronic delivery. If sent by certified mail, notices are deemed received three (3) business days after mailing to the address on file.

XXXI. Survival

The following sections shall survive the termination or expiration of this Agreement: I (Definitions), XIII (Copyrights & Media Usage), XIV (Raw Files & Media Storage), XIX (Indemnification), XX (Liability & Disclaimers), XXIII (Non-Disparagement), XXIV (Non-Solicitation), XXV (Confidentiality), XXVI (Data Privacy), XXVII (Severability), and XXXIII (Governing Law & Dispute Resolution).

XXXII. Amendments

This Agreement may only be amended by a written document signed or electronically accepted by both parties. Email correspondence in which both parties expressly confirm a change constitutes a valid amendment. No oral modifications shall be binding.

XXXIII. Governing Law & Dispute Resolution

This Agreement is governed by the laws of the State of Florida, without regard to its conflict of laws principles. Any disputes arising under this Agreement shall be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida, regardless of where the ceremony took place.

The prevailing party in any dispute shall be entitled to recover reasonable attorney's fees, court costs, and all other expenses, including costs incurred in appellate proceedings and post-judgment collection.

Statute of Limitations: Any claim arising under this Agreement must be brought within one (1) year of the date the claim arose.

XXXIV. Relationship of Parties

Nothing in this Agreement creates a partnership, joint venture, employment, or agency relationship between Company and Client. Company's vendors are independent contractors and are not employees or agents of either Company or Client.

XXXV. Entire Agreement & Electronic Acceptance

This Agreement, together with the accepted quote and any amendments agreed to in writing by both parties, constitutes the entire agreement between Client and Company and supersedes all prior negotiations, representations, and statements, whether written or oral. Section headings are for convenience only and shall not affect the interpretation of this Agreement.

This Agreement may be accepted electronically. Client's acceptance of a quote and payment of the initial deposit constitutes valid execution of this Agreement pursuant to the Florida Electronic Signature Act (Fla. Stat. 668.50) and the federal E-SIGN Act (15 U.S.C. 7001). Electronic records of acceptance are admissible as evidence of the Agreement.

By accepting a quote and paying the initial deposit, you acknowledge that you have read, understood, and agree to be bound by this Service Agreement.